Email support
Get in touch with the team
Questions about the app, something not working as it should, or prices that look wrong? Email us and a member of the Fuel Beacon team will get back to you.
Find an answer quickly
Most questions are answered in our FAQ, and our tips and guides cover the shortcuts, saving fuel and what to keep in your car. Our tutorials are short videos that each show one task in Fuel Beacon:
- Getting startedCreate an account, search, and choose your fuel.
- The map and resultsSwitch views, open forecourt details and change the zoom.
- At the forecourtFavourite, get directions to, call, share or report a forecourt.
- Your accountVehicle and search profiles, fuel logs and settings.
What to include when you email us
A few details help us sort out a problem first time:
- Where you're using Fuel Beacon: iPhone, Android or the web, and the device model if you know it.
- The app version: at the bottom of My Account, select About Fuel Beacon.
- What happened: what you were trying to do, what you expected, and what you saw instead.
- The forecourt, if your question is about one: its name and town, or a link shared from the app.
- A screenshot, if you can take one.
Other ways to reach us
- A problem at a forecourt, such as prices that don't match or long queues: select the flag on the forecourt's detail card in the app. Your report helps other drivers too.
- Bugs, ideas and data issues: use the Feedback section in the app. You can choose whether you'd like us to contact you about it.
- Your personal information, including access or deletion requests: email info@fuelbeacon.app. Our Privacy Policy explains your rights.